CSTT Data Protection and Privacy

What we do with your data

We are fully committed to protecting the rights of individuals to have their personal data collected and stored securely and used for only legitimate and lawful purposes for which their consent has been sought. CSTT complies with the Data Protection Act 2018 and with the General Data Protection Regulation 2016 (GDPR).

Privacy Policy

This privacy notice sets out the type of information we collect and hold and how it is used. It applies to all candidates. There are contact details for queries about your personal information. All personal data collected will be treated in accordance with the General Data Protection Regulation (2016/679) and the Data Protection Act 2018.

What information do we collect?

When you contact us, we create a record in your name. To that record we add information that you give us on throughout your engagement with us. We hold general information such as your name, address and data to do with examinations, assessments and course results. We keep records when you contact us and we keep records of your participation in learning activities. We may monitor and record telephone calls between you and CSTT to make sure that we have carried out your instructions correctly and to help us improve our services through staff training.

Cookies are small files on your computer which record interactions between you and the CSTT website and, in some cases, other websites. You are free to disable cookies but will lose some functionality if you do so.

We do not sell personal information to other organisations. The data controller for your personal data is CSTT, Charity Registration No: 2117198, Horizons, 60 Queen’s Road, Reading, Berkshire, RG1 4BS

How do we use your information?

We use your personal information in the following ways:

  • To process enquiries, applications and registrations including verification of identity
  • To provide services to enquirers and students including sending you information about current and future opportunities through CSTT.
  • To provide certain online facilities and/or services as referred to in the conditions of registration.
  • We sometimes use external service providers to process your personal information when providing relevant services to CSTT under strict contractual confidentiality obligations.
  • To allow other organisations to provide services to candidates on behalf of CSTT
  • To carry out research to help us plan and improve our services. We may contact you ourselves or ask outside research agencies to do so on our behalf.
  • To produce aggregated statistical information, including data for monitoring equality of opportunity.
  • We may use information you have given us such as your ethnic background, disability and/or educational qualifications in addition to information we collect about your participation in learning activities to identify students who require additional support or specific services.

Please note that your acceptance of the terms and conditions of registration is your explicit consent that this information can be shared across CSTT.

If you do want to receive information about products or services, either from CSTT or our associates, we will ask you to make this choice at registration stage. You can contact us at any time at info@cstt.org.uk

We may share data with relevant CSTT staff and external parties for the purposes of safeguarding candidates including compliance with the Prevent duty under the Counterterrorism and Security Act 2015.

CSTT complies with the Social Care Institute for Excellence guidelines on sharing information. Information will be shared with the right people at the right time to:

  • Prevent death or serious harm
  • Coordinate effective and efficient responses
  • Enable early interventions to prevent the escalation of risk
  • Prevent abuse and harm that may increase the need for care and support
  • Maintain and improve good practice in safeguarding students
  • Reveal patterns of abuse that were previously undetected and that could identify others at risk of abuse
  • Identify low-level concerns that may reveal people at risk of abuse
  • Help people to access the right kind of support to reduce risk and promote wellbeing
  • Help identify people who may pose a risk to others and, where possible, work to reduce offending behaviour
  • Reduce organisational risk and protect reputation

While using our services (including potentially a Virtual Learning Environment ‘VLE’) and activities, your name and other information (as stated in the conditions of registration), may be visible to CSTT staff, service providers (including third party software providers) and other authorised persons who may be outside the EEA. By registering with CSTT you agree to your personal information being processed in this way.

How long do we keep data?

CSTT will retain candidate data indefinitely or until a candidate requests us to do otherwise. We will publish on our website any changes we make to our data protection policy and notify you by other communication channels where appropriate. Where you exercise your right to erasure, we will continue to maintain in respect of past students a core set of personal data (name, date of birth, contact details, record of learning and achievement) to ensure we do not contact you inadvertently in future. We may also need to retain some financial records about you for statutory purposes (e.g. Gift Aid, anti-fraud and accounting matters).

How can I access the information you hold about me?

You are entitled to know what personal information CSTT holds about you and how that information is processed. You are entitled to ask for your personal data to be corrected where you believe it is inaccurate. You are entitled to withdraw your consent to the processing of your personal data by CSTT. However, if the processing is necessary to provide you with the service you have registered for then withdrawal may mean you are effectively withdrawing from the CSTT programme. We will make it clear if this is the case and discuss your concerns directly with you before we stop processing your data. The ‘right to be forgotten’ is a qualified right and we have to apply the public interest test when considering a request for the deletion of personal data. Please contact us via info@cstt.org.uk.

If you are dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner. There is no charge for making an appeal. Contact details are: The Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 01625 545745 or 0303 123 1113 (local rate) or email: casework@ico.gov.uk ICO website: www.ico.org.uk. There are specific sections on the website about GDPR and the new Data Protection Bill

Equal opportunities

We are committed to a policy of equal opportunities. This means that no one is treated differently for reasons of gender, age, ethnic or national origins, colour, religion, sexual orientation, gender identification or disability.

Personal insurance

You are strongly advised to ensure that if you visit any site or undertake any work shadowing or similar activity as part of your studies you have appropriate personal insurance cover. Arranging such cover is the responsibility of each individual student – we regret that we are not able to undertake this function and cannot be held liable for any accident or injury sustained in connection with the pursuance of our courses.